Legal Disclaimer

Website Terms and Conditions

For www.xtrackt.co.uk

Effective date: [1st July 2026]. Website operator: [Xtrackt Healthcare], trading as Xtrackt, (“Xtrackt”, “we”, “us” or “our”).

Important note: This template is provided for general information and should be reviewed by a qualified UK solicitor before publication, especially because Xtrackt appears to provide healthcare risk-management and compliance-related software and services.

​

1. About these Terms

​

These Terms and Conditions govern your access to and use of www.xtrackt.co.uk, including any pages, content, forms, downloads, demonstrations, product information, support materials and related services made available through the website. By using the website, you agree to be bound by these Terms. If you do not agree, you must not use the website.

If you access or use any Xtrackt software-as-a-service platform, module, portal or paid service, additional commercial terms, order forms, service descriptions, data processing terms, acceptable use terms or subscription agreements may apply. If there is a conflict between these website Terms and a signed contract between you and Xtrackt, the signed contract will take precedence for the relevant service.

​

2. Who May Use the Website

​

You may use the website only if you are legally able to enter into binding agreements and comply with these Terms. If you use the website on behalf of an organisation, you confirm that you have authority to bind that organisation.

​

3. Information on the Website

​

The website may describe Xtrackt products, modules and services, including healthcare risk management, incident management, near-miss tracking, risk management, patient safety incident response and related compliance workflows. Website content is provided for general information only and does not constitute legal, clinical, regulatory, medical, financial or professional advice.

You should obtain appropriate professional advice before relying on website content or making decisions that may affect patient safety, regulatory compliance, operational risk or legal obligations.

​

4. Accounts, Demonstrations and Enquiries

​

If you submit an enquiry, request a demonstration, create an account or provide information through the website, you must ensure that the information you provide is accurate, complete and not misleading. You are responsible for keeping account credentials confidential and for all activity carried out using your account, unless caused by Xtrackt’s failure to take reasonable care.

We may refuse, suspend or withdraw access to accounts, demonstrations or services where we reasonably believe there has been misuse, unauthorised access, a security risk, non-payment, breach of contract or breach of these Terms.

​

5. Orders, Subscriptions and Fees

​

Any prices, subscription descriptions or service packages shown on the website are indicative unless expressly stated otherwise. Fees, billing cycles, taxes, payment dates, renewal terms, cancellation rights and refund terms will be set out in the relevant order form, quotation, invoice or service agreement.

Unless agreed in writing, all fees are payable in pounds sterling and are exclusive of VAT or other applicable taxes. We may update prices or service packages from time to time, but any changes to an existing paid service will apply in accordance with the relevant contract.

​

6. Acceptable Use

​

You must not misuse the website or any Xtrackt service. In particular, you must not:

• use the website for unlawful, fraudulent, harmful or misleading purposes;

• attempt to gain unauthorised access to the website, software, systems, data, networks or user accounts;

• introduce malware, viruses, malicious code, scraping tools, automated bots or excessive load;

• copy, reverse engineer, decompile, disassemble or attempt to derive source code from any Xtrackt software except where permitted by law;

• use the website or services to upload or transmit confidential, personal, patient, clinical or regulated data unless you are authorised to do so and appropriate contractual safeguards are in place;

• infringe intellectual property, privacy, confidentiality or data protection rights; or

• do anything that may damage, disable, impair or interfere with the website, services or reputation of Xtrackt.

​

7. Intellectual Property

​

All intellectual property rights in the website, Xtrackt name, branding, software, modules, workflows, templates, text, graphics, designs, databases, reports, dashboards, documentation and other materials belong to Xtrackt or its licensors unless stated otherwise.

You may view website content for your internal business evaluation and information purposes. You must not reproduce, distribute, modify, publish, sell, license, exploit or create derivative works from website content without our prior written consent, except to the extent permitted by law.

​

8. Availability and Changes

​

We aim to keep the website available and accurate, but we do not guarantee that it will be uninterrupted, secure, error-free or up to date. We may update, suspend, withdraw or restrict access to all or part of the website at any time for operational, security, legal, maintenance or business reasons.

​

9. Third-Party Links and Resources

​

The website may refer to third-party websites, resources, integrations or services. These are provided for convenience only. We are not responsible for the content, availability, accuracy, security, privacy practices or terms of third-party websites or services.

​

10. Privacy, Cookies and Data Protection

​

We process personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018. Details of how we collect, use, store and share personal data should be set out in our Privacy Policy and Cookie Policy.

If you use Xtrackt services to process personal data on behalf of your organisation, the parties should enter into appropriate data processing terms.

You must not upload patient data, special category data, confidential information or regulated operational data unless you have authority and a lawful basis to do so and the relevant contractual safeguards are in place.

​

11. Healthcare, Compliance and Risk-Management Disclaimer

​

Xtrackt tools and materials may support incident reporting, risk management, patient safety, compliance workflows or organisational governance. They are not a substitute for professional judgement, statutory duties, clinical decision-making, regulator guidance, legal advice or your organisation’s own policies and procedures.

You remain responsible for reviewing outputs, validating information, maintaining appropriate controls, training users, escalating incidents, meeting reporting obligations and complying with all applicable laws, regulatory requirements, professional standards and contractual duties.

​

12. Warranties

​

The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties, conditions, representations and guarantees relating to the website, including fitness for a particular purpose, accuracy, availability, non-infringement and uninterrupted access.

​

13. Liability

​

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or any liability that cannot be limited or excluded under applicable law.

Subject to the paragraph above, we will not be liable for loss of profits, revenue, business, contracts, anticipated savings, goodwill, reputation, data, use, opportunity or any indirect or consequential loss arising from or in connection with your use of the website.

Where you use the website as a business user, our total aggregate liability arising out of or in connection with these Terms and the website will be limited to £100 unless a separate written agreement states otherwise.

​

14. Suspension and Termination

​

We may suspend or terminate your access to the website, accounts, downloads, demonstrations or related services if we reasonably believe that you have breached these Terms, created a security risk, infringed rights, failed to pay sums due, acted unlawfully or used the website in a way that may harm Xtrackt, users or third parties.

​

15. Changes to these Terms

​

We may update these Terms from time to time. The updated version will apply from the date it is published on the website unless stated otherwise. You should review these Terms regularly to ensure you understand the terms that apply when you use the website.

16. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, the website or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable consumer protection law gives you a right to bring proceedings elsewhere.

​

17. Contact Us

​

If you have questions about these Terms, please contact us using the contact details published on www.xtrackt.co.uk or by writing to: hello@xtrackt.co.uk.

Review checklist before publication: confirm the legal entity name, company number, registered office, trading name, contact email, VAT status, subscription model, refund/cancellation policy, data processing terms, privacy policy, cookie policy, service level commitments and any healthcare-sector regulatory wording.